UCTECH
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Custom solutions

Professional services from the people who build the platforms

When a standard deployment is not enough, our engineers design, integrate and deliver what your organisation needs — and support it afterwards.

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Integrations

Connect CRM, PBX and SMS to your ERP, core banking, ticketing or e-commerce systems via APIs, webhooks and SMPP.

Custom modules and workflows

Purpose-built screens, automations and reports for processes that off-the-shelf software does not cover.

Migrations

Move from legacy PBXs, spreadsheets or other CRMs with data mapping, cut-over planning and rollback.

Multi-site and operator deployments

Architecture, capacity planning and rollout for organisations with many branches or wholesale customers.

Support and SLA

Monitoring, maintenance windows, response-time commitments and a named contact who knows your setup.

Consulting

Call-flow design, messaging strategy, compliance reviews and training for your administrators.

Integrations

Connects to the systems you already run

Every integration below is in production today. Each one is enabled and configured per organisation — your data stays in your tenant, and nothing is switched on until you ask for it.

Delivery marketplaces

  • Wolt orders arrive directly in the CRM order list
  • Preparation and ready status flow back to the marketplace automatically
  • Per-venue onboarding, product matching and open/closed control from the CRM

Websites and webshops

  • Signed order intake from your own website or webshop, with status write-back
  • WooCommerce- and Shopify-compatible product and order model
  • Per-merchant API keys and store, entity and product mapping in the admin UI

ERP and business systems

  • Microsoft Dynamics NAV (Navision) tickets and work orders imported on a schedule
  • ERP master data, financials and loyalty balances shown on the customer card
  • Read-only reporting access for BI tools

Email and customer channels

  • Microsoft 365 and IMAP/SMTP mailboxes turned into tickets, replies from your own domain
  • Leads and tickets from Facebook, Instagram, WhatsApp and Viber via aggregator API
  • SMS through the UCTECH gateway or a third-party provider of your choice

Telephony

  • PBX–CRM link: screen-pop, click-to-call, live queues, recordings and call reporting
  • SIP carrier trunks, including encrypted TLS/SRTP trunks, and WebRTC softphones
  • Call-recording export over SFTP and a CRM-managed call blocklist

Mobile operators

  • Direct SMPP binds to national operators — no reseller in between
  • Delivery receipts pushed to your systems as webhooks
  • OTP and notification middleware for core banking, e-banking and mobile apps

Enterprise IT

  • Active Directory / LDAP directory lookup for staff recipients and assignments
  • Source-IP allow-listing and per-system API keys
  • Air-gapped on-premises deployment with offline, signed updates

Build your own

  • Documented REST APIs for CRM, PBX and SMS
  • API keys and HMAC-signed webhooks with idempotent, replayable delivery
  • Low-code connector fabric: if it speaks HTTP, we can connect it

How an engagement works

  1. 01

    Discovery

    We map your current systems, volumes and constraints in a workshop.

  2. 02

    Proposal

    You receive a scoped plan with architecture, timeline and fixed deliverables.

  3. 03

    Delivery

    Iterative implementation with a staging environment you can test at every step.

  4. 04

    Operation

    Go-live support, documentation and a support agreement tailored to your deployment.

Describe the problem, we will propose the solution

Share a few lines about your systems and goals; we will come back with questions and a first approach.

Contact us