UCTECH
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Unified Communication Technology

CRM, telephony and messaging that work as one system

UCTECH designs and operates CRM, PBX and SMS platforms for organisations that need reliability, integration and control — hosted by us or running on your own infrastructure.

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Calls processed
2.8M+
Customers processed
1.3M+
SMS processed
6.5M+
Active organisations
30+

Trusted by

Three platforms, one integrated stack

Each product stands on its own and becomes stronger when combined.

CRM Customer Relationship Management Contacts, cases, campaigns and reporting with native call and SMS activity. Learn more PBX Private Branch Exchange — the business telephone system IVR, queues, smart routing, recording and WebRTC softphones. Learn more SMS Short Message Service — text messaging Priority queues, thousands of messages per second, two-way conversations. Learn more

SaaS or on-premises — your choice

The same software, two ways to run it. Switch later without re-implementation.

Compare deployment options

SaaS

We host, monitor, back up and update. You log in and work.

On-premises

Deployed on your servers, including air-gapped sites. Your data stays with you.

Why customers choose UCTECH

Reliable systems. Seamless integration. Long-term performance.

Flexible modules

Enable, extend or customise modules based on what each team needs.

Automation

Automated processes that reduce manual work and improve operational efficiency.

Role-based access

Granular permissions to manage users, roles and system access securely.

Real-time monitoring

Live system visibility with logging, status tracking and operational alerts.

Reporting

Structured reports and dashboards for informed decision making.

Built to scale

Designed to handle growth in users, traffic and transaction volume.

Security in every layer

Authentication, access control and data handling designed in from the start.

Integrations

Connects to the systems you already run

Every integration below is in production today. Each one is enabled and configured per organisation — your data stays in your tenant, and nothing is switched on until you ask for it.

Delivery marketplaces

  • Wolt orders arrive directly in the CRM order list
  • Preparation and ready status flow back to the marketplace automatically
  • Per-venue onboarding, product matching and open/closed control from the CRM

Websites and webshops

  • Signed order intake from your own website or webshop, with status write-back
  • WooCommerce- and Shopify-compatible product and order model
  • Per-merchant API keys and store, entity and product mapping in the admin UI

ERP and business systems

  • Microsoft Dynamics NAV (Navision) tickets and work orders imported on a schedule
  • ERP master data, financials and loyalty balances shown on the customer card
  • Read-only reporting access for BI tools

Email and customer channels

  • Microsoft 365 and IMAP/SMTP mailboxes turned into tickets, replies from your own domain
  • Leads and tickets from Facebook, Instagram, WhatsApp and Viber via aggregator API
  • SMS through the UCTECH gateway or a third-party provider of your choice

Telephony

  • PBX–CRM link: screen-pop, click-to-call, live queues, recordings and call reporting
  • SIP carrier trunks, including encrypted TLS/SRTP trunks, and WebRTC softphones
  • Call-recording export over SFTP and a CRM-managed call blocklist

Mobile operators

  • Direct SMPP binds to national operators — no reseller in between
  • Delivery receipts pushed to your systems as webhooks
  • OTP and notification middleware for core banking, e-banking and mobile apps

Enterprise IT

  • Active Directory / LDAP directory lookup for staff recipients and assignments
  • Source-IP allow-listing and per-system API keys
  • Air-gapped on-premises deployment with offline, signed updates

Build your own

  • Documented REST APIs for CRM, PBX and SMS
  • API keys and HMAC-signed webhooks with idempotent, replayable delivery
  • Low-code connector fabric: if it speaks HTTP, we can connect it

Need something specific?

Integrations, custom modules, migrations and consulting from the team that builds the platforms.

Explore custom solutions

Let's talk about your setup

Tell us what you run today and what you need next. We reply within one business day.

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