Smart routing
Route by caller, time, skill or CRM data — a VIP customer reaches their account manager, an open ticket reaches the right agent.
PBX — Private Branch Exchange — the business telephone system
Telephony that knows who is calling
A full-featured business phone system with IVR, queues, recording and WebRTC, connected to your CRM so every call lands with context.
Enterprise telephony with IVR, smart routing and CRM-aware calls
IVR and queues
Multi-level menus, callbacks, announcements and queue strategies tuned to your call volume.
WebRTC softphone
Agents take calls in the browser or on desk phones and mobile apps, from the office or remote.
Recording and monitoring
Selective or full call recording, live wallboards, listen/whisper/barge and quality scoring.
SIP trunks and numbers
Connect existing carriers, port numbers and fail over between trunks automatically.
Security by default
TLS/SRTP encryption, fail2ban protection, rate limiting and role-based administration.
Deployment option
SaaS: Software as a Service — hosted and run by UCTECH · On-premises: Installed and run on your own servers
PBX as a service
Hosted telephony with monitoring and maintenance handled by UCTECH.
- No hardware beyond phones or headsets
- Geo-redundant hosting and automatic failover
- Carrier management and number porting assistance
- Predictable per-seat subscription
PBX on your premises
Telephony inside your network for sites that need local survivability or regulatory control.
- Runs on your servers or virtual machines
- Keeps working during internet outages for internal calls
- Integrates with legacy PRI/analogue gateways
- Managed updates with a tested rollback path
Connected to the rest of UCTECH
Calls enrich CRM records and trigger SMS automatically; open APIs cover the rest.
- UCTECH CRM — screen pop, click-to-call, call outcomes
- UCTECH SMS — missed-call notifications, appointment reminders
- AMI/ARI and REST APIs for custom call flows
- Microsoft Teams and mobile apps via SIP
- Billing and wholesale rating for operators
UCTECH PBX is a carrier-grade telephony platform with UCTECH’s own routing, IVR, monitoring and CRM hooks built in. It serves call centres, clinics, banks and service providers, from a single office to multi-site deployments with hundreds of agents.
Hear UCTECH PBX in action
We will set up a short test flow with your numbers so you can call in and see the routing and CRM pop live.
Request a demo